Baggage includes clothing, personal items and necessary equipment to provide the passenger with comfort and convenience during travel. Before registering, please check that there are no prohibited items.
How much baggage can I take on board for free?
Turkish Airlines Airlines the norm baggage allowance counts packed items, the weight of which must correspond to:
- economy class – 20 kg;
- business class – 30 kg;
- baby (infant) – 10 kg.
Please note that the weight of one unit should not be more than 32 kg.
When flying to the USA or Canada, different rules apply:
- economy class – 2 items / 23 kg each with a total size of 273 cm;
- business class – 2 items / 32 kg each, dimensions of 1 item based on the sum of three sides no more than 158 cm;
- for a baby (infant) – 23 kg, total size less than 115 cm.
For a child under 2 years of age, without allocating a separate seat, a fully disassembled baby stroller is allowed (the size of the components should not exceed 115 cm).
What size carry-on bags are allowed?
Turkish Airlines considers hand luggage to be luggage that is taken into the cabin and has dimensions of 55 x 40 x 23 cm. The weight for free transportation depends on the class of ticket purchased:
- economy class – 1 seat / up to 8 kg;
- business class – 2 seats / up to 8 kg each.
What can you carry in excess of your carry-on luggage?
For Turkish Airlines, the following can be carried in excess of the carry-on baggage allowance:
- women's / men's bag;
- small camera;
- baby carrier;
- laptop/tablet;
- umbrella (without pointed tip).
Is it possible to transport an animal on airline planes?
Yes, Turkish Airlines allows pets. Cats, dogs and birds can be transported if they have a valid health and vaccination certificate/authorization to enter the destination country. They can be taken into the salon in a separate cage. Animals not mentioned above may be transported through a freight service. The following rules apply for their transportation:
- Advance booking is required for cabin transportation.
- Animals must be kept in special containers measuring 23 x 40 x 55 cm, and passengers are expected to take care of their own storage. The total weight of the animal and container should not exceed 8 kg.
- Dogs that assist blind and deaf passengers can travel free of charge in the cabin outside of their cages.
- The cage must have a tag identifying both the passenger and the animal.
Flag carrier of Turkey, based in Istanbul. Operates regular flights to 220 foreign and 42 domestic airports in Europe, Asia, Africa and America. Turkish Airlines flies to 120 countries, more than any other airline. The airline's main hub is Istanbul Ataturk International Airport (IST), with secondary hubs being Esenboga International Airport, Ankara (ESB) and Sabiha Gokcen International Airport, Istanbul (SAW). In 2006 and 2007, 17 million and 19.7 million passengers were transported through the airport, respectively. The airline has a staff of about 31,000 employees. On April 1, 2008, the airline became a member of the Star Alliance.
Online registration
Airline rules
There are several options for checking passengers for a flight.
- online issuance of a boarding pass via the Internet;
- through a mobile application;
- issuing boarding passes directly at the airport;
- Registration closes 40 minutes before flight departure time.
The weight of baggage included in the Turkish Airlines ticket price is determined by the class of service and destination. The cost of each extra kilogram is also not fixed; it depends on the route.
Taxi cost calculation to the airport
Turkish Airlines is one of the largest European companies with its head office in Istanbul. The company's headquarters is located at Ataturk Airport largest city Turkey.
In 82 years, Turkish Airlines has expanded from 5 to 298 aircraft, both passenger and cargo. In terms of growth indicators, the company is one of the world's leading air carriers. In 2013, the decision was made to purchase the big airliner in Turkish history civil aviation. Turkish Airlines is constantly rejuvenating its fleet while improving the quality of service. General park, according to estimates at the end of 2020, will be 421 aircraft. With the addition of new aircraft, the average fleet life will be 6 years.
Also, the production of aircraft seats specifically for Turkish Airlines aircraft has begun. This is the first manufacturer in Turkey in this area. Boeing 737-800, as well as Airbus A319-320 and 321 aircraft were the first to be fitted with the new seats.
The design of the new seats will take passenger comfort to a qualitatively different level.
Another undoubted innovation is the kitchen facilities designed specifically for the company. Kitchen equipment was developed by Turkish engineers, and the first aircraft are beginning to be equipped with these devices.
The company has been a member of the Star Alliance confederation since 2008. The quality of transportation has increased significantly. Our service standards have earned us many renowned awards in the airline industry.
Turkish Airlines awards include:
- “Best Airline in Southern Europe” (2009, 2010).
- 3rd place in the category “Best Airline in Europe” in 2010.
- In 2017, received an award for the best economy class food in the world.
- In 2012,2013 and 2014 the company received the title of best in Europe, as well as the title the best cuisine world on flights.
- A total of seven times admitted the best company Southern Europe, and the company’s cuisine to this day is the best in the world.
The company provides 3 classes of passenger service: economy, business and comfort.
In economy class There is a lot of legroom, all seats recline. All seats are equipped with sockets, as well as a modern entertainment system. The company's free full meals are also considered the best in the world.
In business class Turkish Airlines provides seats with massage and a reading light. Passengers can be separated by a partition, and the seats can be transformed into a bed. All seats are equipped with an individual entertainment system. Complimentary welcome drinks are provided and the kitchen is rich in Turkish and world dishes.
In comfort class Comfortable and wide chairs with large monitors are installed. The choice of food and drinks is quite wide.
Check-in for flights
The company provides booking services both through ticket offices and online through the official website or intermediary agencies selling tickets.
Online check-in for a company flight becomes available one day before departure; check-in directly at the airport is possible no earlier than 2 hours.
Online check-in for Turkish Airlines does not require much time. This requires passenger data and seat selection. When purchasing tickets, you receive a confirmation by email, which, among other data, indicates the weather forecast at the final destination and the exchange rate between the ruble and the local currency. This email contains a link that takes the customer to the registration page.
Pulkovo Airport
When checking in for a Turkish Airlines flight at Pulkovo Airport, you can use the company's check-in counters and self-check-in kiosks, which are located in the departure area on the 3rd floor. To do this, you will need a passport, ticket details, bonus card number (if required).
Departure from Vnukovo
When registering at Vnukovo, you can use check-in counters 103-110 on the second floor of the terminal, self-service kiosks and online check-in via the website and mobile applications.
However, when registering online, you should remember that the information on the current website is not entirely complete and you should use the old version of the site.
It is also possible to book your ticket by phone using the company’s single call center number 8-800-700-6161 one day before departure for the flight.
Departure from Antalya
For those passengers flying from Antalya Airport, please remember that check-in for the flight occurs only through self-service terminals and check-in counters, online registration not available.
Charter flights
Charter flights by the company are slightly more expensive than a budget option, but this is quite justified. The seats are very comfortable and comfortable for the flight. The kitchen meets all expectations from a company that is a leader in this segment. It is worth noting that on the screens electronic center entertainment, all information is either in English or Turkish. The staff also mostly speaks English. On a company charter you can freely request alcoholic European drinks for lunch.
You can register for the company's charter flights through leading tour operators in online mode and through the hotline numbers of these companies.
The quality of service is in no way inferior regular flights at a cheaper ticket price.
Turkish Airlines has its own loyalty program - Miles&Smiles. The age of participants is from 2 years. You can register both on the website and during the flight. Traveling with a company allows you to accumulate bonuses or “miles”. Partner airlines, as well as hotels and car rental stations participate in the program. 
There are two types of bonuses:
- Club miles - can be used to purchase tickets, as well as upgrade the level in the program.
- Bonus miles are only for purchasing tickets.
In 2012-2015 Turkish Airlines officially entered the TOP 10 best airlines peace. Turkish Airlines is a parastatal (49% owned by the local government and 51% by various investors) and transports at least 20 million people annually. In total, flights are carried out to 120 countries, which is a record number of destinations compared to other companies. The geography of flights covers almost the entire Earth, flights operate in:
- Numerous European countries (42 airports in total);
- Transcaucasia and Russia;
- Countries of the Middle and Far East;
- Africa;
- North and South America;
- Oceania.
Most flights take place in European countries, while the flight time does not exceed 3 hours. Departure to the largest number of destinations is carried out through the company’s base airport in the capital of Turkey, Istanbul. In total, flights are carried out to 262 airports around the world.
Turkish Airlines
Turkish Airlines also serves the tourist flow of the most populous cities in Russia. Departures regularly take place from:
- Moscow (Vnukovo airport);
- St. Petersburg;
- Yekaterinburg;
- Kazan;
- Sochi;
- Rostov-on-Don;
- Stavropol;
- Voronezh;
- Samara.
In addition to mass transportation services, the company actively sponsors the production of films and the Euroleague football, as well as other large-scale world championships in this sport.
Check-in rules for airline flights
Turkish airlines check-in for flights online is carried out within a strictly limited time. Registration opens exactly 24 hours before takeoff and closes 90 minutes before takeoff.
There are several registration options:
- At the check-in counter or similar self-service counters at the airport.
- On the official website through any convenient device with Internet access.
- Via a mobile application.
Note! You can check in through the self-service point at the airport only after pre-registration on the website. In this case, the passenger’s identity data has already been verified and collected, all that remains is to check in and check in the luggage.
Ticket booking
Different categories of passengers have different free baggage allowances. They should be strictly followed in order not to delay the passage procedure. customs control. For economy class the maximum is 23 kg, for business class - 30 kg. Passengers taking advantage of special offers and promotions can only take 15 kg of hand luggage. In general, when purchasing any adult ticket, an infant or child who is not allocated a separate passenger seat is given the right to carry an additional 10 kg of luggage.
When choosing a ticket, the maximum baggage allowance is specified.
If the amount of luggage exceeds the norm, then the additional payment will be at least 4-8 Turkish lira(52-104 rubles) per 1 kilogram of weight or 80 dollars for 1 piece of additional luggage. These data are given for flights to Turkey and Cyprus; on international flights the surcharge amount will increase significantly.
For those who have completed online check-in, there are two check-in options at the airport itself:
- Re-check in with your boarding pass at the staff counter and check in your luggage there.
- Check in at the self-service checkout, check your luggage there without the participation of employees, then board the plane.
Orange self-service terminals where luggage is also checked in
If you don't need to check your luggage, there is only hand luggage, then check-in is also carried out at one of the two above counters. Which one to choose is up to you.
How to book a flight online. Instructions
You can book your flight immediately on the airline’s home page www.turkishairlines.com. Usually, due to the reading of cookies, the menu in Russian is automatically displayed immediately upon opening the site. If this does not happen, then you need to select the corresponding icon with the Russian flag in the upper right corner to change the language and currency.
On the Turkish Airlines website online registration is done in several steps, you need:
- Go to the main page of the official website indicated above.
- In the middle of the screen with a color image, select the second icon called “Registration/manage booking.”
- Enter your personal data in two translucent windows: your last name and the number of the purchased ticket and click on the red arrow to continue.
- On the next page, fill in the details of your flight (it will be difficult to confuse it with other flights, since it is highlighted with a special “Available” line).
- Accept the terms and conditions of online registration.
- On detailed diagram on the plane, select a suitable seat and confirm your choice (as a result, the passenger’s last name should appear opposite the selected seat).
- Send the file for printing, present the sheet at the registration desk.
Turkish Airlines aircraft cabin layout that will be displayed during online check-in
If several people are registered for one ticket, but you only need to register a seat for one, you must uncheck the box that will accompany the data entry at all stages of registration.
Once the file has been printed, you cannot change your selection. Only 22.5 hours are given to complete online registration. However, it provides the following advantages:
- The right to independently choose a seat (for example, by the window or at the beginning or tail of the plane, that part of the board where there is less motion sickness).
- Saving time (we are talking not only about the absence of queues, but also the opportunity to check in independently at the self-service counter at the airport, bypassing the check of documents and luggage by employees).
Note! The online check-in form is not available for all airports around the world. Before you begin the procedure, check with the help desk to see if the function is available for a specific air port.
You need to carefully ensure that the printed form is not lost anywhere until you board the aircraft. It will serve as a boarding pass; there is no other alternative to it, confirming the right to be on board. This is the only copy of the ticket.
For those who bought a ticket from a travel agency, online check-in for Turkish Airlines flights is not available. On charter flights All seats are purchased in advance; you cannot subsequently choose another seat yourself.
Reservations
Despite the fact that many travel agencies and intermediary sites offer the purchase of tickets for Turkish Airlines flights, it is strongly recommended to book tickets on the official website or at the sales office, even if it turns out to be more expensive.
Reservation, as well as registration of a place, is available immediately on the start page of the site. In this case, to start the system, you will only need to change the language, otherwise the active windows already offer a choice of airports and dates. To book a flight without payment, the following steps are taken:
- Data about points and times of departure and arrival are entered.
- If there are several options, the most suitable one is selected.
- The passenger’s personal data is filled in (passport and other data cannot be changed later).
- The ticket is redeemed 12-24 hours before departure or at another specified time for a specific flight.
You must specify how many passengers should receive separate tickets (or all passengers will be registered for one ticket). It is necessary to indicate their status: child, adult, disabled. These categories have different pricing policies; registration is also different if there is one ticket for everyone or a separate coupon for each (the whole group will go through in turn as individual passengers or all at once on one ticket).
Cancellation without penalty is rare. You can completely cancel a ticket purchase without any consequences only when the application has not yet been processed. Cancellation fees are charged from a portion of the money already paid in the form of a certain percentage of the total amount (its size depends on the specific destination and other factors). Changing booking data is only possible through corporate customer support (by calling the hotline or other methods).
Registration via mobile application
This registration form will be convenient for those who do not have the opportunity to use the computer version of the site. In general, check-in for a flight in Russian on Turkish Airlines through the application is similar to what has already been discussed. You need to do the following:
- Open the application start page and select “Check-in” (one of the four icons, the one located in the upper right corner).
- Indicate the same personal data: last name, ticket number.
- Choose a suitable location.
- Get your boarding pass with a QR code on the application page.
- Present the QR code at the service counter as a boarding pass.
Selecting a seat on board and boarding pass in the mobile application
Thus, when using a mobile application, there is no need to even print a ticket; you just need to show it on your smartphone.
Restriction for online registration.
It is quite difficult to meet restrictions when registering online, because... the company actively receives feedback from its customers. This is possible in two cases:
- Contact or personal information was entered incorrectly.
- The required airport has not yet been entered into the airline's electronic database or is not serviced on the Turkish Airlines website.
The first situation can be corrected by contacting service center client service. In the second situation, nothing can be done. You can check in at such an airport only in the general manner (i.e. in person) at the service counter.
Thus, there are two ways to pre-register online with the right to choose your desired seat on board: on the official website of Turkish Airlines or through their mobile application. At the airport itself, check-in is possible either at the service counter or at the self-service counter (provided that online check-in has already been completed).
Check-in for flights
Dear passengers! Passage to areas of domestic and international airlines is only possible if the passenger has a boarding pass (in paper or electronic form).
Passenger check-in is carried out on the second floor of the terminal and automatically ends 40 minutes before the flight departure time indicated on the ticket (for flights of Turkish airlines, flydubai and FlyOne - 60 minutes). Check-in start time depends on the airline, but no later than two hours before departure.
Please don't be late for registration! Employees at the check-in counters do not have the technical ability to reopen registration after it has ended.
All passengers must check-in for their flight before departure and, in addition to their existing air ticket, receive a boarding pass.
A paper boarding pass can be printed in advance on any printer, and can also be obtained before check-in for your flight at the check-in counters for your flight or printed on the REPRINT devices located in front of the entrance to the domestic departures area, opposite check-in sections 61 and 80 ( Utair and other airlines) and opposite the 85th check-in section (“Russia”). Turkish airlines passengers can use the airline's self-check-in kiosks.
Transfer/transit passengers arriving and departing on domestic routes can also print a paper boarding pass by contacting the transfer/transit check-in counter.
If necessary, obtain a mark (stamp) on passing special control on paper boarding pass You will need to have a printed boarding pass with you and, if necessary, request a mark (stamp) from the aviation security officer at the special control counter. Please note that it is possible to obtain a mark (stamp) on a paper boarding pass at the airport of departure only during pre-flight procedures. Once a flight has completed, all requests for flight confirmation must be directed to the carrier (airline).
Certain flight routes may have special conditions for online check-in. Please check them on the airlines' websites or help desks.
Possible registration methods
on the website of the airline you are flying with. Check-in available for airline flights:
- (online check-in for flights to countries with visa regime temporarily unavailable)
from a mobile device. Check-in available for airline flights:
- Turkish airlines via mobile application for iOS or Android
- "UTair" (UTair) through a mobile application for iOS or Android
at self-service kiosks in airport terminals (check-in for flights of Turkish Airlines and UTair is available);
at check-in and baggage drop-off counters in airport terminals. Please check the check-in counter numbers directly for your flight in the online board on our website or on the information boards in the airport terminal.
on the airline's website which you are flying. Check-in available for airline flights:
Pre-flight inspection areas
Zones pre-flight inspection , customs and passport control, boarding passages are located on the same floor in the back of the hall.
After passing through pre-flight and passport control, passengers are offered spacious and comfortable boarding gallery waiting rooms, shops, food outlets and other service organizations that will not allow you to get bored while waiting to board your flight.
Boarding gates:
- Gates 8/8A-17/17A: domestic flights, left half of the boarding gallery, passage from the left side of the hall;
- Gates 22/22A–31/31A: international flights, right half of the boarding gallery, access through customs and passport control from the center of the hall.
Passengers on domestic Russian flights can use the business lounge “UTG Travel Club, Prokofiev Hall”, located in the boarding gallery of domestic Russian lines.
Business class passengers and members of Turkish Airlines loyalty programs are served in the branded CIP Lounge "Istanbul - Moscow", located in the boarding gallery of international lines.
Dear passengers! For all matters of violation of the law Russian Federation contact the Moscow Transport Prosecutor's Office.
We wish you a safe journey!
